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1. Membership tiers
Enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers. To upgrade your tier, simply reach designated spending amounts.
Prestige member | Classic member | Fan | |
---|---|---|---|
How to join | Accumulate $10,000* in spending during membership period | Make any spending* | Simply register without spending |
Validity period | Up to 24 months (membership period expires on 31 December of the following year after join date) | Up to 24 months (membership period expires on 31 December of the following year after join date) | N/A |
Renewal | Make a purchase in the last calendar year of membership# | Make a purchase in the last calendar year of membership# | N/A |
Upgrade | N/A | Accumulate $10,000* in spending during membership period | Upgrade to any tier by reaching the tier's spending amount |
Condition for tier downgrade (To Fan Tier) | Make no purchase in the last calendar year of membership | Make no purchase in the last calendar year of membership | N/A |
# The new membership class period as renewed shall start from 1st January and ends on the 31st December of the following year.
I have registered as a Star Shopper. Which membership tier do I belong to?
After you've successfully registered as a Star Shopper and without any spending, 'Fan' will be your membership tier
What is qualified spending?
'Qualified spending' means the final payment by purchasing qualified products after deducting discounts and the use of Star Dollars. Qualified products do not include corporate gifts, accessories, Chow Sang Sang vouchers (used in Hong Kong), service charges and returned products.
If I purchase on designated Chow Sang Sang affiliated online stores, is it regarded as qualified spending?
Yes. However, you are required to register as a Star Shopper before your purchase, and link your Star Shopper account to the accounts of those online stores (if applicable). While you purchase, qualified spending will then be accumulated automatically.
I purchased in Chow Sang Sang stores in both Hong Kong and Mainland China. Can my spending be accumulated together?
Yes. Qualified spending can be accumulated together with purchases at Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.
What is the validity period after I've become a 'Classic Member'? How can I renew my membership?
The validity period of 'Classic Member' expires on 31 December of the following year after join date. You can renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership.
How can I upgrade to 'Prestige Member' after I've become a 'Classic Member'? How will my membership be counted after the upgrade?
After you've become a 'Classic Member', if you make any qualified spending up to $10,000* during your membership, you can become a 'Prestige Member' immediately. Your membership period expires on 31 December of the following year after upgrade date.
*The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.If I make no purchase in the last calendar year of membership after I've become a 'Prestige Member', what will happen to my membership tier?
Your membership tier will be downgraded to 'Fan'. It is recommended that you renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership, in order to continue the exclusive savings, Star Dollars promotion and Member Referral Rewards.
2. Shopping privileges
As a Prestige Member, you will enjoy discounts on regular-priced items and an exclusive 5% discount on non-member promotions. You will also earn Star Dollars on your purchases, which can be redeemed for discount on our fine jewellery collections – giving you a flexible way to enjoy your rewards.
Exclusive discounts
- Non-member promotions extra 5% off*
- 10% off gem-set jewellery and karat gold products
- 5% off fixed-price gold and platinum jewellery
- 40% off labour charge on gold, platinum jewellery and ornament (excluding gold ingot)
Can I enjoy my shopping privileges in different locations?
The shopping privileges of 'Prestige Member' are applicable in Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. They can also be used on Chow Sang Sang Official Website, but not on the designated Chow Sang Sang affiliated online stores.
3. Star Dollars
Your status as a valued Star Shopper lets you earn Star Dollars on your year-round spending. You will also receive special promotions that let you earn Star Dollars even faster.
Your Star Dollars bring you up to 50% discount on designated jewellery. Fan can use their Star Dollars for discount on gem-set jewellery and karat gold jewellery, while Classic Members and higher can also enjoy discount on fixed-price gold and platinum jewellery. Enjoy a prestigious shopping experience with your Star Dollars.
To earn 'Star Dollars'
Gold and platinum jewellery: Every HK$1,000 purchase earns 10 Star Dollars
Gem-set and
karat gold jewellery: Every HK$1,000 purchase earns 50 Star Dollars
To use 'Star Dollars'
Redeem up to 50%* discount on fixed-price gold and platinum, gem-set and karat gold jewellery
*Discount on fixed-price gold and platinum jewellery only available at Classic Member tier and above.'Star Dollars' Validity
You can enjoy your Star Dollars for a limited period. After expiry, any unused balance will be cancelled. So be sure to check your Star Shopper account for Star Dollars balance and expiry date.
- Star Dollars earned from 1 January to 30 September are valid until 31 December of the same year.
- Star Dollars earned from 1 October to 31 December are valid until 30 September of the following year
How can I join the 'Star Dollars' Programme?
After successful registration or activation of your Star Shopper account, you'll automatically join the brand new 'Star Dollars' Programme.
How long does it take for the Star Dollars to be deposited into my account?
Star Dollars earned upon purchases will be deposited when receipt is issued.
Star Dollars can be used on what kinds of products? What are the terms and conditions?
'Fan' members can use Star Dollars when purchasing gem-set, karat gold and silver jewellery and loose stones. Apart from these products, Classic and Prestige Members can also use Star Dollars on fixed-priced gold and platinum jewellery. Each member needs to spend a minimum of $1,000* on each product in order to use Star Dollars, and your Star Dollars can bring you up to 50% discount on designated jewellery.
* The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.Which Chow Sang Sang stores can I use my Star Dollars?
Star Dollars can be used in Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. They can also be used on Chow Sang Sang Official Website, but not on the designated Chow Sang Sang affiliated online stores. 1 Star Dollar equals to 1 HKD/RMB/MOP, and 1 Star Dollar equals to 4 TWD.
Where can I check my Star Dollars balance, usage and purchase history?
Login and under 'My Account' > 'My Privilege Details', you can check your earned and used Star Dollars of every transaction under 'Star Dollars Transaction Record'. You will also find your balance and validity period under 'My Star Dollars'.
4. Member referral rewards
When you attain the prestigious status of a Prestige Member, you can refer a friend to join Star Shopper to enjoy rewards.
Your friend's reward
Enjoy a Referral's Prestige Members discount on their first transaction and earn Star Dollars
What shall I do if I'm already a 'Prestige Member' and I want to refer a friend or relative to join Star Shopper Programme?
You can check your membership ID in your electronic membership card, and then tell your friends and family about your registered mobile phone number and membership ID. When they've successfully registered as Star Shopper, show us your registered mobile phone number and membership ID during purchase. The referral process is then completed.
5. Star Shopper privileges
Savour these exceptional privileges reserved for Star Shoppers in any tier. Let these privileges take your shopping experience to new heights.
Birthday Offer
Selected members can enjoy special surprises when shopping during their birthday month.
Offers on our latest jewellery collections
Receive information on the latest looks, special promotions and our monthly member offers.
World-class after-sales service
Enjoy our professional cleaning, maintenance, resizing and repair services.
Concierge service
Our concierge offers personalised services such as advice on marriage proposals, mobile phone charging while you shop, and use of VIP rooms.
Invitations to exclusive events
Selected members will receive invitations to unique events and extraordinary experiences.
Star Dollars and Shopping Transaction Account
Check your Star Dollars Balance, purchase history and more with our easy-to-use online platform.
6. Membership registration
How to register as a Star Shopper?
Fill in your personal details on Star Shopper page, and verify your mobile phone number. You can become a 'Fan' of Star Shopper right away.
Channels of registration include
- Chow Sang Sang stores
- Emphasis Jewellery stores
- Chow Sang Sang Website
- Chow Sang Sang Star Shopper page and WeChat page
- Designated Chow Sang Sang affiliated online stores
What are the Star Shopper Privileges?
Once you've registered as a Star Shopper, you can enjoy an array of exclusive services and privileges, including news of our latest jewellery collections, personalised concierge service, and invitations to exclusive events. You will enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers by reaching the designated spending amounts. Your status as a value member, also brings you a host of exclusive savings and Star Dollars promotion, together with Member Referral Rewards.
What shall I do if I haven't received my mobile phone verification code while I'm registering as Star Shopper?
Please double check if the mobile phone number that you entered is correct. A SMS message with verification code will be sent to your mobile phone immediately. If you still haven't received the SMS message in 5 minutes, you can click 'Re-send'. If you need further help, please contact us.
I registered as Star Shopper before 31st December 2016 in a Chow Sang Sang store. Do I need to register again at Star Shopper page?
If you registered as Star Shopper before 31st December 2016 in a Chow Sang Sang store but you haven't activated your account yet, please click here to activate it.
I registered as Star Shopper before 31st December 2016 at Chow Sang Sang Official eShop. Do I need to register again at Star Shopper page?
If you registered as Star Shopper before 31st December 2016 at Chow Sang Sang Official eShop but you haven't activated your account yet, please click here to activate it.
Do I get a membership card as Star Shopper?
After registration, every Star Shopper will be given one electronic membership card which contains a unique member ID and QR code to facilitate your enjoyment of our privileges.
7. Account activation
Why do I need to activate my account?
We renewed our Chow Sang Sang Star Shopper Programme on 1st January 2017. If you registered as Star Shopper before 31st December 2016, you need to activate your account. After activation, you can enjoy wider range of privileges and a higher level of personalised service.
How can I activate my account?
Please click here to Star Shopper page. Click 'activate your account'. Login with your mobile phone number/email address and name according to instructions, and then click 'activate account' to start your activation process.
What shall I do if I cannot find my previous account while I'm activating my account?
Please contact us.
How do I activate my account if I forgot the phone number that I previously used to register for my Star Shopper account?
If you've previously registered with your email address as well, you can login to the activation page with your email address. If you haven't previously registered with your email address, please contact us.
How do I activate my account if I've changed the phone number that I previously used to register as Star Shopper?
Please login to the activation page with the phone number that you previously used to register for your Star Shopper account. Please fill in your personal details and after clicking 'send', please contact us.
I'm a Star Shopper and enjoying exclusive member offers. Am I still able to enjoy the same privileges after activating my account?
If you are a registered Star Shopper who enjoyed the member privileges before 31st December 2016, you'll automatically become our 'Prestige Member' in our new programme in 2017 after activating your account. During your membership period, you can enjoy exclusive offers, Star Dollar promotions, together with Member Referral Rewards as a Prestige Member. Please click here to understand more about the membership tiers benefits and criteria for extending membership.
Why do I need to fill in my personal details again when I activate my old account?
This helps us to provide the latest information that suits you the most, so that we can serve you with better service and shopping experience.
8. My account
After I logged in the Star Shopper page, what kinds of information can I find in my account?
From the Star Shopper Programme website, you can review your personal details, your membership tier, purchase history, Star Dollars transactions, and Star Dollars in your account balance.
What can I do if I forgot my password?
You can gain access to the login page of Star Shopper page, choose 'Forgot Password' and enter your mobile phone number/email address, first name and last name. Click 'Send'. We will then send you a message with instructions on how to reset your password through SMS message or email.
How can I change my personal details in my account?
You can login to Star Shopper page and change your personal details at 'My Account'. Due to security reasons, you cannot change information regarding first name, last name, title, and birthdate. If you would like to update this information, please contact us.
What are the uses of electronic membership card?
Electronic membership card contains your unique member ID and QR code. You need to present your electronic membership card at our stores to verify your identity when you purchase, earn and spend Star Dollars and other personalised services.
After I logged in the Star Shopper page, why do I still need to provide extra information such as wedding anniversary and occupation?
The additional information assists us in recommending the most appropriate products and services to you. Therefore, if you need to renew your personal details, please amend them in the Star Shopper page.
How does Chow Sang Sang use the personal details in my account?
We will use your personal details in ways such as responding to your enquiries, marketing research and analysis, so that we can offer you the best service and shopping experience. For further details, please see 'Privacy Policy'.
Search result ""
1. Membership tiers
Enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers. To upgrade your tier, simply reach designated spending amounts.
Prestige Member | Classic Member | Fan | |
---|---|---|---|
How to join | Accumulate $10,000* in spending during membership period | Make any spending* | Simply register without spending |
Validity period | Up to 24 months (membership period expires on 31 December of the following year after join date) | Up to 24 months (membership period expires on 31 December of the following year after join date) | N/A |
Renewal | Make a purchase in the last calendar year of membership# | Make a purchase in the last calendar year of membership# | N/A |
Upgrade | N/A | Accumulate $10,000* in spending during membership period | Upgrade to any tier by reaching the tier's spending amount |
Condition for tier downgrade (To Fan Tier) | Make no purchase in the last calendar year of membership | Make no purchase in the last calendar year of membership | N/A |
# The new membership class period as renewed shall start from 1st January and ends on the 31st December of the following year.
I have registered as a Star Shopper. Which membership tier do I belong to?
After you've successfully registered as a Star Shopper and without any spending, 'Fan' will be your membership tier
What is qualified spending?
'Qualified spending' means the final payment by purchasing qualified products after deducting discounts and the use of Star Dollars. Qualified products do not include corporate gifts, accessories, Chow Sang Sang vouchers (used in Hong Kong), service charges and returned products.
If I purchase on designated Chow Sang Sang affiliated online stores, is it regarded as qualified spending?
Yes. However, you are required to register as a Star Shopper before your purchase, and link your Star Shopper account to the accounts of those online stores (if applicable). While you purchase, qualified spending will then be accumulated automatically.
I purchased in Chow Sang Sang stores in both Hong Kong and Mainland China. Can my spending be accumulated together?
Yes. Qualified spending can be accumulated together with purchases at Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.
What is the validity period after I've become a 'Classic Member'? How can I renew my membership?
The validity period of 'Classic Member' expires on 31 December of the following year after join date. You can renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership.
How can I upgrade to 'Prestige Member' after I've become a 'Classic Member'? How will my membership be counted after the upgrade?
After you've become a 'Classic Member', if you make any qualified spending up to $10,000* during your membership, you can become a 'Prestige Member' immediately. Your membership period expires on 31 December of the following year after upgrade date.
*The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.If I make no purchase in the last calendar year of membership after I've become a 'Prestige Member', what will happen to my membership tier?
Your membership tier will be downgraded to 'Fan'. It is recommended that you renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership, in order to continue the exclusive savings, Star Dollars promotion and Member Referral Rewards.
2. Shopping privileges
As a Prestige Member, you will enjoy discounts on regular-priced items and an exclusive 5% discount on non-member promotions. You will also earn Star Dollars on your purchases, which can be redeemed for discount on our fine jewellery collections – giving you a flexible way to enjoy your rewards.
Exclusive discounts
- Non-member promotions extra 5% off*
- 10% off gem-set jewellery and karat gold products
- 5% off fixed-price gold and platinum jewellery
- 40% off labour charge on gold, platinum jewellery and ornament (excluding gold ingot)
Can I enjoy my shopping privileges in different locations?
The shopping privileges of 'Prestige Member' are applicable in Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. They can also be used on Chow Sang Sang Official Website, but not on the designated Chow Sang Sang affiliated online stores.
3. Star Dollars
Your status as a valued Star Shopper lets you earn Star Dollars on your year-round spending. You will also receive special promotions that let you earn Star Dollars even faster.
Your Star Dollars bring you up to 50% discount on designated jewellery. Fan can use their Star Dollars for discount on gem-set jewellery and karat gold jewellery, while Classic Members and higher can also enjoy discount on fixed-price gold and platinum jewellery. Enjoy a prestigious shopping experience with your Star Dollars.
To earn 'Star Dollars'
Gold and platinum jewellery: Every HK$1,000 purchase earns 10 Star Dollars
Gem-set and karat gold jewellery:
Every HK$1,000 purchase earns 50 Star Dollars
To use 'Star Dollars'
Redeem up to 50%* discount on fixed-price gold and platinum, gem-set and karat gold jewellery
*Discount on fixed-price gold and platinum jewellery only available at Classic Member tier and above.'Star Dollars' Validity
You can enjoy your Star Dollars for a limited period. After expiry, any unused balance will be cancelled. So be sure to check your Star Shopper account for Star Dollars balance and expiry date.
- Star Dollars earned from 1 January to 30 September are valid until 31 December of the same year.
- Star Dollars earned from 1 October to 31 December are valid until 30 September of the following year
How can I join the 'Star Dollars' Programme?
After successful registration or activation of your Star Shopper account, you'll automatically join the brand new 'Star Dollars' Programme.
How long does it take for the Star Dollars to be deposited into my account?
Star Dollars earned upon purchases will be deposited when receipt is issued.
Star Dollars can be used on what kinds of products? What are the terms and conditions?
'Fan' members can use Star Dollars when purchasing gem-set, karat gold and silver jewellery and loose stones. Apart from these products, Classic and Prestige Members can also use Star Dollars on fixed-priced gold and platinum jewellery. Each member needs to spend a minimum of $1,000* on each product in order to use Star Dollars, and your Star Dollars can bring you up to 50% discount on designated jewellery.
* The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.Which Chow Sang Sang stores can I use my Star Dollars?
Star Dollars can be used in Chow Sang Sang stores and Emphasis Jewellery stores in Hong Kong, Macau, Mainland China, and Taiwan. They can also be used on Chow Sang Sang Official Website, but not on the designated Chow Sang Sang affiliated online stores. 1 Star Dollar equals to 1 HKD/RMB/MOP, and 1 Star Dollar equals to 4 TWD.
Where can I check my Star Dollars balance, usage and purchase history?
Login and under 'My Account' > 'My Privilege Details', you can check your earned and used Star Dollars of every transaction under 'Star Dollars Transaction Record'. You will also find your balance and validity period under 'My Star Dollars'.
4. Membership referral rewards
When you attain the prestigious status of a Prestige Member, you can refer a friend to join Star Shopper to enjoy rewards.
Your friend's reward
Enjoy a Referral's Prestige Members discount on their first transaction and earn Star Dollars
What shall I do if I'm already a 'Prestige Member' and I want to refer a friend or relative to join Star Shopper Programme?
You can check your membership ID in your electronic membership card, and then tell your friends and family about your registered mobile phone number and membership ID. When they've successfully registered as Star Shopper, show us your registered mobile phone number and membership ID during purchase. The referral process is then completed.
5. Star Shopper privileges
Savour these exceptional privileges reserved for Star Shoppers in any tier. Let these privileges take your shopping experience to new heights.
Birthday Offer
Selected members can enjoy special surprises when shopping during their birthday month.
Offers on our latest jewellery collections
Receive information on the latest looks, special promotions and our monthly member offers.
World-class after-sales service
Enjoy our professional cleaning, maintenance, resizing and repair services.
Concierge service
Our concierge offers personalised services such as advice on marriage proposals, mobile phone charging while you shop, and use of VIP rooms.
Invitations to exclusive events
Selected members will receive invitations to unique events and extraordinary experiences.
Star Dollars and Shopping Transaction Account
Check your Star Dollars Balance, purchase history and more with our easy-to-use online platform.
6. Membership registration
How to register as a Star Shopper?
Fill in your personal details on Star Shopper page, and verify your mobile phone number. You can become a 'Fan' of Star Shopper right away.
Channels of registration include
- Chow Sang Sang stores
- Emphasis Jewellery stores
- Chow Sang Sang Website
- Chow Sang Sang Star Shopper page and WeChat page
- Designated Chow Sang Sang affiliated online stores
What are the Star Shopper Privileges?
Once you've registered as a Star Shopper, you can enjoy an array of exclusive services and privileges, including news of our latest jewellery collections, personalised concierge service, and invitations to exclusive events. You will enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers by reaching the designated spending amounts. Your status as a value member, also brings you a host of exclusive savings and Star Dollars promotion, together with Member Referral Rewards.
What shall I do if I haven't received my mobile phone verification code while I'm registering as Star Shopper?
Please double check if the mobile phone number that you entered is correct. A SMS message with verification code will be sent to your mobile phone immediately. If you still haven't received the SMS message in 5 minutes, you can click 'Re-send'. If you need further help, please contact us.
I registered as Star Shopper before 31st December 2016 in a Chow Sang Sang store. Do I need to register again at Star Shopper page?
If you registered as Star Shopper before 31st December 2016 in a Chow Sang Sang store but you haven't activated your account yet, please click here to activate it.
I registered as Star Shopper before 31st December 2016 at Chow Sang Sang Official eShop. Do I need to register again at Star Shopper page?
If you registered as Star Shopper before 31st December 2016 at Chow Sang Sang Official eShop but you haven't activated your account yet, please click here to activate it.
Do I get a membership card as Star Shopper?
After registration, every Star Shopper will be given one electronic membership card which contains a unique member ID and QR code to facilitate your enjoyment of our privileges.
7. Account activation
Why do I need to activate my account?
We renewed our Chow Sang Sang Star Shopper Programme on 1st January 2017. If you registered as Star Shopper before 31st December 2016, you need to activate your account. After activation, you can enjoy wider range of privileges and a higher level of personalised service.
How can I activate my account?
Please click here to Star Shopper page. Click 'activate your account'. Login with your mobile phone number/email address and name according to instructions, and then click 'activate account' to start your activation process.
What shall I do if I cannot find my previous account while I'm activating my account?
Please contact us.
How do I activate my account if I forgot the phone number that I previously used to register for my Star Shopper account?
If you've previously registered with your email address as well, you can login to the activation page with your email address. If you haven't previously registered with your email address, please contact us.
How do I activate my account if I've changed the phone number that I previously used to register as Star Shopper?
Please login to the activation page with the phone number that you previously used to register for your Star Shopper account. Please fill in your personal details and after clicking 'send', please contact us.
I'm a Star Shopper and enjoying exclusive member offers. Am I still able to enjoy the same privileges after activating my account?
If you are a registered Star Shopper who enjoyed the member privileges before 31st December 2016, you'll automatically become our 'Prestige Member' in our new programme in 2017 after activating your account. During your membership period, you can enjoy exclusive offers, Star Dollar promotions, together with Member Referral Rewards as a Prestige Member. Please click here to understand more about the membership tiers benefits and criteria for extending membership.
Why do I need to fill in my personal details again when I activate my old account?
This helps us to provide the latest information that suits you the most, so that we can serve you with better service and shopping experience.
8. My account
After I logged in the Star Shopper page, what kinds of information can I find in my account?
From the Star Shopper Programme website, you can review your personal details, your membership tier, purchase history, Star Dollars transactions, and Star Dollars in your account balance.
What can I do if I forgot my password?
You can gain access to the login page of Star Shopper page, choose 'Forgot Password' and enter your mobile phone number/email address, first name and last name. Click 'Send'. We will then send you a message with instructions on how to reset your password through SMS message or email.
How can I change my personal details in my account?
You can login to Star Shopper page and change your personal details at 'My Account'. Due to security reasons, you cannot change information regarding first name, last name, title, and birthdate. If you would like to update this information, please contact us.
What are the uses of electronic membership card?
Electronic membership card contains your unique member ID and QR code. You need to present your electronic membership card at our stores to verify your identity when you purchase, earn and spend Star Dollars and other personalised services.
After I logged in the Star Shopper page, why do I still need to provide extra information such as wedding anniversary and occupation?
The additional information assists us in recommending the most appropriate products and services to you. Therefore, if you need to renew your personal details, please amend them in the Star Shopper page.
How does Chow Sang Sang use the personal details in my account?
We will use your personal details in ways such as responding to your enquiries, marketing research and analysis, so that we can offer you the best service and shopping experience. For further details, please see 'Privacy Policy'.